FAQs for MERCHANTS

ACCESS

I am trying to access my profile, but something went wrong.

Make sure you are using the email and password correctly without any spaces.
If the screen goes blank or an error message appears, send us a screenshot of the issue and we will help you solve it as soon as possible.
You could have issues with the Internet Explorer if it's not updated.

I want to change or recover my password.

Go to the home page: merchantspanel.inspiringbenefits.com
In the login area you will see a button that says "Recover password".
Click on that button to create a new password and introduce your email
Reset password

I want to change or recover the password.

Go to the home page: merchantspanel.inspiringbenefits.com
In the login area you will see a button that says "Recover password".
Click on that button to create a new password and introduce your email
Reset password

I need to change the contact person and email linked to my profile, how do I do it?

If the contact person within the company has changed and you need to update the information, contact us at [email protected] and we will make the change.

Even if you change the info through Your Account/Profile, the access email will not be modified, it must be modified by us.

The page does not load

Try using Google Chrome or Mozilla Firefox instead of the Internet Explorer. If it is not solved, make sure that the url is merchantspanel.inspiringbenefits.com without any additional parameters.

Does publishing my offer cost me anything?

Publishing an offer at a platform for which you have been invited has no cost, it is free to publish and maintain it.

How can I publish my offer in all the platforms that you manage?

If you want information on how to publish your offer in all our platforms write to [email protected].

CREATE MERCHANT PROFILE

I was invited by another collective, but I don't know how to amplify my visibility.

If you received an invitation from another collective, you should forward the invitation to [email protected] so that we can verify that the information is correct and grant you access to the platform. There are three possible scenarios:

The offer that you want to publish in the new collective is the same offer that is already published in another collective. If this is the case, please indicate so when forwarding the email. We can simply expand the offer to a new collective without creating a brand new offer. This is the most common and recommended scenario.
The offer is different. Different offers will only be permitted when absolutely necessary, as the idea is to generate a single offer. If you wish to request permission to publish a different offer, please indicate so when forwarding the email, and we will study its viability.
The offer is the same, but the discount code is different. If this is the case, we recommend that rather than creating a code for each collective, you create a standard code (such as the word, "Inspiring," for example) so that the same offer is valid in various collectives and the maintentance is simplified.

I was invited by another collective, but whenever I enter my email, the logo of the first collective that invited me always appears.

This is normal. The platform only shows the logo of the first collective that invited you.

It doesn't recognize my address.

Try entering a nearby address with fewer details. For example, 'Calle Mayor 1' instead of 'Calle Mayor, corner Coloreros 22.' Then, in the detailed description, indicate the real address so that we can make the change. If the platform still won't accept the address, take a screen shot and send it to [email protected].

What profile information will be visible to users?

When you create your merchant profile, you must complete 5 steps. The contact and fiscal information will not be shown to users. Here is a summary of the information that will be visible:

General information: visible
Contact information: administrative information; will not be made visible
Images: visible
Establishment addresses: visible
Fiscal information: administrative information; will not be made visible

CREATE NEW OFFERS

I want to create another offer, but the platform won't allow me to do so. Why?

Due to our internal policy, merchants cannot publish more than one offer. We recommend that you try to include all of the promotions within a single offer, or that you make periodic modifications to the offer (all offers must be valid for at least 2 months).

I have various discounts/services/products. If I can't create different offers, how do I explain everything?

Due to our internal policy, merchants cannot publish more than one offer. For this reason, if you offer discounts on a variety of products or services, you must specify all of the information in a single offer. This is the normal procedure and exceptions will not be made, even if the offered products are very diverse.

Include all of the offers in the detailed description. You will have plenty of space and when we validate the offer, we will format the text to avoid any confusion.

I work with tight profit margins and I can't offer the requested 20% minimum discount.

The most important aspect of the discounts is that they are unique and exclusive. If you can't offer a discount of at least 20%, please write us and explain your situation. We can surely find a solution.

The platform asks me to indicate the percentage or amount of savings, but I have various percentages or discount amounts.

Enter the highest savings amount/percentage. We will explain that it is a maximum discount (by stating, for example, “Up to 50%”)

I would like to include a pdf. How can I do so?

Send the pdf to [email protected], indicating the offer's number and where you want the pdf to be incorporated.

How should I format the coupon?

The coupon must be an image file, preferably in jpg or png format. It should be a maximum of 750px wide and a maximum of 950px high.

What are the required characteristics for the images?

1120x800 px
Horizonal format
The image cannot include text. The images support the description of the offer but will be reduced in size. For this reason, they should only include an image.

What are the required characteristics for the logo?

250x120 px
Preferably with a white background
It cannot be an image of the business or a business card.

Do I need to include an expiration date?

Yes. In order to ensure that the offer is always updated, the expiration date cannot be any later than one year after the publication of the offer. Don't worry, when the offer is about to expire we will send you email reminders for renewing the offer.

Style: Tips for designing your offer

If you're interested, here are some tips to make your offer as successful as possible:

Being truthful works: don't exaggerate, and show the benefits of your products or services without using clichés. It's better to state that delivery will be made in 2 days rather than saying you have "the best delivery service." (In general, try to substitute phrases such as "best" for positive, concrete facts).
The use of capital letters to highlight words doesn't usually work very well. It's better to write sentences as you normally would and highlight information through the use of format (colors, underlining...).
Talk about your company in third person. We always change the offers to third person, but if you do so from the start, the offer will turn out better.
Avoid repetition.
Describe the discount at the beginning of the offer, and avoid saturating the text with non-relevant information.
The offer's conditions should be included in the "conditions" section. Remember that it's not necessary to "pertain to the collective," as that condition is already implied.
Show your brand's personality. If you identify with specific phrases or a certain way of expressing yourself, make your voice come through the offer.

OFFER MAINTENANCE

What is a presale ? How do I interpret my statistics?

A presale is what we define as a purchase intention. It counts the number of times a user 'clicks' to access the online/offline offer.

You will see three figures in the statistics:

IMPRESSIONS: Visualizations of the offer in the general menu or category, but without clicking on the offer.
VISITS: When you click on the offers. It does not indicate the sales, only if the user was interested at some point and that is why they clicked on it.
PRESALES: Clicks on the "access the offer" button, where you can see the code or the way of accessing the offer. They are purchase intentions.

I want to do an update, but I can't. How do I do it?

Once the offer is active it is blocked, therefore it does not allow you to make any updates. To update it, you have several options:

You can write to us so that we inactivate the offer momentarily, so that in this way you can introduce the changes. In this case, we only need you to notify us when you would like to carry them out so that we can activate the offer again. It is the most recommended option if you want to include several changes.
In case it is a small change, we can make it ourselves. To do this, send us the information you want to include and we will update the offer.

The headline and short description are fields that we take care of. We will adapt their information to the new text included in the detailed description of the offer.

If you want to include images or delete existing ones, send them by email instead of attaching them.

Can I include short offers over time?

There is no problem in including additional offers, but keep in mind that they have to last at least two months, since the idea is that they are long-term discounts. In addition, they must always be within the general offer.

I cannot delete images from my offer

If you don't have the option, tell us which ones you want to remove and we will help you remove them.

How does the positioning of the offer work?

Positioning and visibility within the category increases as users access the offer and generate visits, so when they have been published it for a while, numbers tend to improve.

I have few visits, what can I do?

If the offer has been published for a short time, it is normal by our positioning criteria that it does not have many visits at the beginning, especially if it is in a very crowded category. Give it a little time, if the offer is interesting it will end up having pre-sales.

Some tips to position yourself well that you can take into account are to make offers on special days that are more groundbreaking and the images attract attention. Create an offer as complete as possible... The more interesting elements you put in, the better results you will have .

[email protected]